COD available on orders above 399/-                                                       Free shipping above Rs. 999/-                                                       Get Off on orders during checkout
Free shipping above Rs. 999/-                                                       Get Off on all PREPAID orders during checkout                                                       COD can be availed via whatsApp and Instagram only

Shipping & Returns

Custom Clans is currently shipping all over India. We do not ship international orders fornow.
At Custom Clans we understand how important it is to receive your purchased products in the finest condition, and on time. Know this – we work around the clock to try and get you your products in the shortest time frame possible.
You can reach us at customer support helpline: WhatsApp: +91 9028089262 between Monday – Friday, 11:00am – 8:30pm in case of any queries. We strive to answer & fix all queries within 24 hours.

Shipping Duration:

Shipping Charges:

Replacement & Exchanges:

At Custom Clans we make sure all the products reach safely and on time.For your order to qualify as a Replacement or exchange:

Cash On Delivery:

How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?

What if you receive products that are damaged?

In extremely uncommon situations where your item arrives in poor condition, our customer support team will request additional evidence to begin the process of providing a replacement or store credit for you. This evidence should include photographs, unedited unboxing videos with no interruptions, product descriptions, and any other relevant materials, all submitted within 48 hours after the product’s delivery. This information will be used to confirm that the item indeed arrived damaged, and upon inspection, we will proceed with issuing a refund.

Under what circumstances are refunds not available?

Refunds will not be granted in cases where:

Under what circumstances can you qualify for a refund?

Important Note: The refunded amount will not include the shipping charges incurred when
placing the original order.


The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. We can only cancel the order if the product is not shipped yet from our store. Once the shipping label is generated that means we have already packed and paid the shipping charges to the courier company.
Custom Clans reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.For Every Cancellation from customers end in case of Prepaid Shipments total of 130 Rs will be deducted.


Our policy has no return policy however if there is any manufacturing defect in the product, we replace the product however same must be notified within 1 day of receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Once inspected we will replace or refund according to company’s policy. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Mata Mandir Rd, in front of Nagpur dairy, beside choti lahori, Dharampeth, Nagpur MH, India – 440001. Shipping To return your product, you should mail your product to: Mata Mandir Rd, in front of Nagpur dairy, beside choti lahori, Dharampeth, Nagpur MH, India – 440001 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you,may vary.

If you are shipping an item over 500, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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